There is a shortage of people in the WTBTS and they know it. They are being hollowed out slowly but surely by their own ever changing doctrine. You may have noticed that they started using the word doctrine more referring to themselves as well as friends instead of brothers and sisters which is likewise intentional as unless you're an anointed one, you're no brother of Christ.
Of course they'll take potshots at 2 year old movies and 30 year old technology but hey, that just shows the age and speed of the people in charge. Depending on who's in charge in your area, you may or may not get an answer. Sometimes you have genuine people but most of the time they already know it's too late - once the truth about the organization has been demonstrated to a person it's hard to turn back, the rest just plugs their ears and goes lalalalalalala.
I wonder when they'll start admonishing us to go back to work, get a college degree and donate more money because that's just around the corner to keep the organization viable. They're massively selling off prime real estate around the globe, closing buildings and cutting costs everywhere. They're even piloting lowering requirements for certain positions and instead of using the standing 'monthly order of magazines per family' to a flexible number of magazines per congregation which you should only use what you need for the week thus reducing waste. They're also getting tighter on orders sent out. You can get a maximum of 24 bibles (1 crate) per congregation per month now (before it was 4 crates I believe), a maximum of 1500 tracts etc. etc. - order any more and it won't get tracked into the next month anymore, it just falls off UNLESS you have a special need approved by your secretary and CO. There's arrangements now to send extra special order literature around to other congregations instead of having it laying around and the CO actually gives your lit. servant a slap on the wrist if there is too much inventory. There's a bigger push on getting congregations to put their savings with the WTBTS instead of a local bank, they're even announcing REGULARLY from the platform now on how to buy CO's off-lease cars.